FAQs
1. I do not find any effect pedals / strings / amps etc on this website, where can I find them?
We only put GUITARS and BASSES with REAL PICTURES in this website.
For other stuff such as amps / strings / FX pedals / Cables / Hardcases / Etc you can check them in our e-commerce Tokopedia account HERE :
www.tokopedia.com/nafirimusic
2. Do you ship worldwide?
Yes, we do ship worldwide by DHL Express 5 days of Service with insurance included to almost all countries.
However, if you are an overseas customer and you cannot check out from this site (usually it will say Invalid Address), that means the automatic shipping calculator rate does not support your country yet.
If that happens, to get an inquiry about the accurate shipping fee to your country, Please kindly contact us directly through whatsapp to our international sales at +62818801520 or send us an email to mod8yohander@yahoo.com.
At the moment we are still on the process of integrating more countries into international shipment calculator module in our website.
For further inquiry regarding international shipment please contact us by Whatsapp or email in the Contact Us Page.
3. What payment method do you accept?
We accept bank transfer, Credit Card, and Paypal payment. You can choose the payment method during checkout.
4. The guitar that I want is out of stock. How long will it take to restock?
We restock regularly, and every day there are new shipments coming in and guitars going out to our customers.
So we suggest you to check with our sales representatives regarding the ETA of the guitar that you want.
OR better yet, you can follow our instagram account @nafirimusic and turn on the notifications for new post.
We always post new stuff coming in fresh from the factories or from distributors.
5. Can I visit the Store during this COVID-19?
In response to the pandemic outbreak and to keep both our staffs and our customers safe, at the moment we prefer to do business by online basis.
You can find detailed pictures of each guitar in our inventory in the website, and you can check reviews or sound checks of guitars and basses that we sell in our Instagram Review account : @nafiriguitars and our youtube account Nafiri Music Jakarta
If you need further pictures or videos, you can ask our Sales Representatives and we will be more than happy to help you.
We can still accept limited customers and visitors in our store in small numbers but only by appointments through our Sales Representatives.
IMPORTANT!
PLEASE NOTE : at the moment the access to the 2nd floor is closed, so we will bring the guitars or basses that you want to check or try downstair in 1st floor with max of 2-3 guitars per customer.
We are sorry for the inconvinience, but until the pandemic situation has resolved we will not open the 2nd floor for public.
Drive-thru orders are also welcome.